All we need to get started is your deposit. Your deposit will be applied to the total cost of the base frameset. This deposit is non refundable. Once your frame is complete we will notify you and send you an invoice for the remaining balance of the frame, paint, shipping, and any additional costs. If you wish to pay this balance off in installments before the frame is ready please let us know and we will send you a link that you can make payments on as we build your frame.
**If you fail to respond to our messages and/or leave an unpaid balance for more than 6 months we will consider your frame abandoned and reserve the right to sell it.**
Our delivery estimates are based on the number of frames in front of you
in the queue. We do our best to stick to the timelines we give our customers. Our frames are
handmade to order and delays happen, feel free to check in with us anytime on the status of
your order, we will be happy to give you an update on your frame.
We will reach out to you within 5 business days from the time of your order to
confirm the details of your geo, paint and build. Please try to communicate with us in a timely
manner, If communication is delayed this could result in the delivery of your bike being delayed.
Please use the ‘reply all’ function when responding to us and use the same email thread for all
communications. This ensures everyone on our team is on the same page about your build and
helps us keep all your information organized.
We are busy in the shop building bikes, so once all of the details are finalized don’t expect to
hear from us until your frame is ready to go! Feel free to contact us anytime, we are happy to
answer any questions and give updates on your order.
- If you selected a component package we will contact you with a full parts list to
iron out the details of your build. All of our build packages are fully customizable and we are
able to source almost anything, let us know if you have something specific in mind. We also
have professional mechanics on staff that can design a unique parts list based on your riding
style, taste, and budget. If you would like to have a 1 on 1 discussion with our mechanic just let us know. We recommend going through us to build up your frame. Our mechanics are familiar with our framesets and can get your components to work flawlessly with your frame.
Please note: Due to Covid 19 there are still supply chain issues in the bike industry. We will do our best to give estimates on timing but delays still happen. If you order a full build we recommend confirming your parts list with us soon as possible so we can get your component orders on the way.
Every frameset we build comes with a matching fork, our signature headset installed, a topper/seat collar and thru axles (if applicable).
If you selected a single color paint you can pick any color for the logos and frame color,
you can also choose between matte, gloss, and satin for the clear coat. Upcharges may apply
for speciality paints. If you select a custom scheme, the sky's the limit! We will work with you to design your scheme.
Please note: We will send a computer mockup of your scheme to show you what it will look like, ALL of the colors in the mockup are an approximation, there will be variation from the mockup to the finished product, if you have any specific colors in mind we will need a physical paint chip sent to us for a color match. You are welcome to use other schemes we’ve done as inspiration but we will not copy our previous paint jobs. You own your paint job as well as your frame : ) Once you own your scheme we are happy to paint your next Weis frame in the same colorway. This rule does not apply to simple single color schemes (black, white etc..) Please note that we reserve the right to to turn down schemes, our priority is making your frame badass, if we think the paint job you are suggesting won’t look good we will work with you to steer the scheme in the right direction.
We do not quote shipping until your order is ready to ship due to changing rates. If
you are concerned about shipping costs feel free to contact us and we can give you a ballpark
figure for shipping. All frames and completes ship with insurance. We ship worldwide : ) If you
are not local but still would like to pick up let us know and we can coordinate that ahead of time.