Customer Forms

Please download and fill out these forms for us to get started. They can be filled out on your mobile device by downloading and using the Markup function. Once they are filled out, send them to info@weismfg.com. These forms are sent to all customers, but can be found here at any time : )

Collapsible content

Fit Form (For Custom Geometry) & Measurement Guide Video

Fit Form (For Custom Geometry)

You can take this form to a bike fitter, or fill it out yourself. If you are measuring yourself, you will need help from another person for some of the measurements. We recommend taking each measurement twice. Please be as accurate as possible using cm or mm.

Here is a video that will help you get a better understanding of how the measurements should be taken:

Fit Form Measurement Guide Video

Paint Form (For Finishing Options)

Paint Form (For Finishing Options)

You can use this form to brainstorm potential schemes, choosing elements you would like to incorporate. It helps us get a feel for your taste so that we can create a scheme tailored to you!

Payment/Payment Plans

All we need to get started is your deposit. Your deposit will be applied to the total cost of the base frameset. This deposit is non refundable. Once your frame is complete we will notify you and send you an invoice for the remaining balance of the frame, paint, shipping, and any additional costs. If you wish to pay this balance off in installments before the frame is ready please let us know and we will send you a link that you can make payments on as we build your frame.
**If you fail to respond to our messages and/or leave an unpaid balance for more than 6 months we will consider your frame abandoned and reserve the right to sell it.**

Delivery Estimates

Our delivery estimates are based on the number of frames in front of you in the queue. We do our best to stick to the timelines we give our customers. Our frames are handmade to order and delays happen, feel free to check in with us anytime on the status of your order, we will be happy to give you an update on your frame.

Communication

We will reach out to you within 5 business days from the time of your order to confirm the details of your geo, paint and build. Please try to communicate with us in a timely manner, If communication is delayed this could result in the delivery of your bike being delayed.
Please use the ‘reply all’ function when responding to us and use the same email thread for all communications. This ensures everyone on our team is on the same page about your build and helps us keep all your information organized.
We are busy in the shop building bikes, so once all of the details are finalized don’t expect to hear from us until your frame is ready to go! Feel free to contact us anytime, we are happy to answer any questions and give updates on your order.

Components

- If you selected a component package we will contact you with a full parts list to iron out the details of your build. All of our build packages are fully customizable and we are able to source almost anything, let us know if you have something specific in mind. We also have professional mechanics on staff that can design a unique parts list based on your riding style, taste, and budget. If you would like to have a 1 on 1 discussion with our mechanic just let us know. We recommend going through us to build up your frame. Our mechanics are familiar with our framesets and can get your components to work flawlessly with your frame.

Please note: Due to Covid 19 there are still supply chain issues in the bike industry. We will do our best to give estimates on timing but delays still happen. If you order a full build we recommend confirming your parts list with us soon as possible so we can get your component orders on the way.

Base Frameset

Every frameset we build comes with a matching fork, our signature headset installed, a topper/seat collar and thru axles (if applicable).

Finishing

Our included finish on our titanium frameset is a ceramic blasted frame with anodized logos in your choice of color. Our forks are carbon, so they remain raw on our standard titanium finish. Our included finish on our steel frameset is a single color base and logos in your choice of colors, with your choice of gloss, matte, or satin finish for the clear coat. Upcharges may apply for specialty paints. For custom finishes, we encourage you to fill out the Paint Form so we can get a feel for what elements you would like to see on your new frame. We offer a Dealer’s Choice option for finishing, which means we design a scheme on our own and surprise you with the finished product. Dealer’s Choice is a great way for us to try new and abstract schemes! We will work with you to design your scheme. We will send a computer mockup of your scheme to show you what it will look like, ALL of the colors in the mockup are an approximation, there will be variation from the mockup to the finished product, if you have any specific colors in mind we will need a physical paint chip sent to us for a color match. You are welcome to use other schemes we’ve done as inspiration but we will not copy our previous paint jobs. You own your paint job as well as your frame : ) Once you own your scheme we are happy to paint your next Weis frame in the same colorway. This rule does not apply to simple single color schemes (black, white etc..) Please note that we reserve the right to to turn down schemes, our priority is making your frame badass, if we think the paint job you are suggesting won’t look good we will work with you to steer the scheme in the right direction.

Shipping

We do not quote shipping until your order is ready to ship due to changing rates. If you are concerned about shipping costs feel free to contact us and we can give you a ballpark figure for shipping. All frames and completes ship with insurance.

We ship worldwide : )

If you are not local but still would like to pick up let us know and we can coordinate that ahead of time.